Returns

Christmas cards are not returnable.

Refunds

If you receive damaged goods or the wrong item please send us images by way of proof to mail@prearte.com. You will be given the option of a replacement order or refund. Once these images are reviewed we will notify you of the approval or rejection of your replacement/refund.

For refund if this is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail@prearte.com.

Need help?

Contact us at mail@prearte.com for questions related to refunds and returns.